ZILLONOAccount and sign-in账号与登录
Get help with account access, linked sign-in services, player profiles, or moving to a new device.处理账号访问、关联登录服务、玩家资料或更换设备等问题。
PLAYER SUPPORTIOS · ANDROID
Help for every
step of play.陪伴每一步
游戏体验。
Official support for ZILLONO games, accounts, purchases, privacy requests, and technical issues.为 ZILLONO 游戏、账号、购买、隐私请求及技术问题提供官方支持。
CONTACT PLAYER SUPPORT联系玩家支持团队
Tell us what happened.告诉我们遇到了什么问题。
Email is the fastest way to give us the details we need to investigate your request.通过邮件提供必要信息，方便我们准确了解并处理您的请求。
contact@zillono.com ↗HOW WE CAN HELP我们可以提供的帮助
Choose the closest topic.选择最接近的问题类型。
Purchases and rewards购买与奖励
Report missing items, delayed rewards, duplicate charges, or a purchase that did not appear in the game.反馈道具未到账、奖励延迟、重复扣款或购买内容未显示等问题。
Game and technical issues游戏与技术问题
Tell us about crashes, connection problems, unexpected game behavior, matchmaking, or event issues.反馈崩溃、连接异常、游戏行为异常、匹配或活动问题。
Player safety and reports玩家安全与举报
Report suspected cheating, abusive behavior, inappropriate content, or another safety concern.举报疑似作弊、不当行为、不适宜内容或其他安全问题。
BEFORE YOU WRITE发送邮件前
A few details help us understand the issue.提供这些信息，帮助我们更快了解问题。
- 01
Game name and the platform you use (iOS or Android)游戏名称及所用平台（iOS 或 Android）
- 02
Player ID, nickname, and approximate time of the issue玩家 ID、昵称及问题发生的大致时间
- 03
Device model, operating-system version, and game version设备型号、操作系统版本及游戏版本
- 04
A short description and screenshots, if they help explain the issue简要问题说明，以及有助于说明问题的截图（如有）
- 05
For purchase issues, the store order or receipt identifier如涉及购买，请提供商店订单号或收据标识
For your security, never send a password or full payment-card number.为保护您的安全，请勿发送密码或完整银行卡号。
PRIVACY & ACCOUNT隐私与账号